Refund policy

30-Day Satisfaction Guarantee
At Rezwn.com, we stand behind the quality of our products. We offer a 30-day return and refund policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return or exchange within this period.

Exchange Process

To initiate an exchange, please contact our customer service team.

Once we receive your returned item, we will process your exchange and ship the new item within 7 business days.

You will receive an email notification with tracking information once your replacement order has been dispatched.

Please note: Exchanges initiated due to customer preference or personal reasons will incur a $9.9 USD shipping fee.

Refund Process

To request a refund, please return the item to our designated warehouse address.

We will process your refund within 7 business days after receiving the returned item.

Refunds will be credited to the original payment method (credit/debit card).

Please allow 7-15 business days for the refund to appear in your account, depending on your bank's processing time.

Return Shipping Responsibility

For returns due to customer preference or change of mind, the customer is responsible for return shipping costs. The exact cost will depend on the carrier you choose.

For returns resulting from our error (damaged, defective, or incorrect items), we will cover all return shipping costs.

Damaged or Incorrect Items

Please inspect your order carefully upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos of the issue.

We will review your case and respond within 3 business days. If eligible, we will arrange a free replacement shipment at no additional cost.

Customer Caused Damage

We cannot accept returns or provide refunds for items that have been damaged due to customer misuse or mishandling.

For any questions about our return policy or to initiate a return, please contact our customer service team.